Our General Manager, Dezarae Andersen is your first source of contact with our facility. She will guide you through the booking and contracting phase of your event. Initial details and financial agreements are established at this point. No rental, misc. fees or other negotiations can be made if not through Dezarae.
Dezarae will be your primary contact from your initial planning through the successful culmination of your event. All information regarding your event is to be communicated to her, and we encourage you to fully utilize this important resource.
Please be sure to schedule meetings well in advance and communicate regularly during the planning process. By receiving information as early as possible, we can make all necessary arrangements for the successful production of your event, alert you to potential problems and help you avoid unnecessary expenses. We will provide you with an estimate of all FCUEC or vendor charges once all of your event requirements have been received.
Use of space fees include heat/air conditioning, illumination and basic janitorial services. The General Manager can define basic janitorial services. All other equipment/services needed will be provided by FCUEC for a fee.
No less than a non-refundable 50% use of space deposit is due in the form of a Check, Money Order or Visa / Master Card payment. This deposit must clear FCUEC Bank Account in order for any FCUEC calendar reservations. (Additional fees for credit card payments)
A temporary, complimentary hold may be placed on space at FCUEC with no obligation. However, no dates are final until (a) both FCUEC and User have signed a Use of Space Agreement (Contract) AND (b) User's deposit has cleared FCUEC bank account. Any hold will be placed for a maximum of 30 days, and will be removed from the Event Calendar unless User has signed the event use of space agreement and User's deposit has cleared FCUEC bank account.
Payment is expected for all outstanding balances at the conclusion of the event, in other words, the last occupation time listed on the Use of Space Agreement. These balances are payable in Check, Money Order or Visa / Master Card. No cash transactions will be permitted for accounting reasons.
(Additional fees for Credit Card Payments).
A pre-show meeting must occur at least 30 days prior to the set-up of the event. FCUEC requests this meeting with User's Event Management Staff, FCUEC Operations Staff and possibly Village of Birch Run Building & Fire Inspection Teams in order to ensure a successful, organized and safe event. A detailed floor plan of the event, along with all event related information are required at this meeting.
Users are required to submit a detailed, legible floor plan of all indoor and outdoor events on FCUEC property, no later than 30 days prior to the event. Such Floor Plans must outline the following, but not limited to: All booth/activity locations, every isle width, dimensions from fire panels & fire exits, etc... Contact your Event Coordinator for additional Village of Birch Run, Michigan State Building Codes, and FCUEC Rules: For example, a walkway in front of FCUEC serving windows in each Exhibit Hall must be kept clear and free of vendor activity.
Users are responsible for obtaining all local, state and federal permits and licenses required for the event. This includes, but is not limited to Saginaw County Health Department Permits for food & beverage displays, Birch Run Fire Marshal permits for pyrotechnics, etc... The Village of Birch Run requires a permit for indoor events at FCUEC and for Outdoor Events or Outdoor Displays.
The Frankenmuth Credit Union Event Center is able to coordinate the application process for Village of Birch Run Permits from information you provide regarding the event.The fee will be paid by the Frankenmuth Credit Union Event Center in advance and charged to the USER upon settlement.
Users using any part of the facilities of the FCUEC are required to have insurance coverage in effect during their entire occupancy, including move-in, event days and move-out. Your event bears the full cost of insurance coverage. A certificate of insurance complying with the following requirements is due in our office at least thirty (30) days in advance of your event. Usually, a simple phone call to your existing insurance carrier can take care of this quickly. Fax copies are acceptable.
FCUEC is the exclusive security provider, and the User shall be responsible for the cost of all required security for the event. FCUEC will set a minimum number of security personnel needed. There shall be no less than 1 (one) security officer shall be present for all hours open to the public including 30 minutes before the event starts and after event has concluded.
FCUEC will not accept any freight or materials more than two (2) days prior to your contracted date (exceptions upon approval of your Event Coordinator). FCUEC must be contacted prior to any delivery, and will reject any packages we have not agreed to receive. The freight must indicate a) the name of the event, b) exhibiting company and c) booth number.
It is customary for the exhibit contractor to assist you with the layout for your exhibit floor plan. Your contractor may provide exhibitors with booth materials, such as drape, carpeting, etc...Frankenmuth Credit Union Event Center has an exclusive relationship with the following Decorator:
Exhibition Services Inc. (ESI). Frankenmuth Credit Union Event Center will discuss your needs and get you an estimate for anything you may need for your event.
FCUEC has an exclusive relationship with Audio/Video firms to contract with and for all events requiring audio/visual services. Please discuss your requirements with the General Manager.
If your event requires indoor signage, see your Event Coordinator for limitations. User will be charged for the use of any equipment needed to hang banners, signage etc, including but not limited to ladders, lifts, etc...
If your event requires outdoor signage, the signage must fall within the Village of Birch Run's ordinances. Permits and inspections may be required, and are the responsibility of the User.
FCUEC may have certain sponsorship agreements with companies that may conflict with your shows' sponsors, exhibitors, etc...Please contact the General Manager for a list of facility sponsors.
All advertising using the FCUEC name must be submitted to the FCUEC for approval prior to the ads being placed. User agrees to allow FCUEC management to view a copy of all advertisements before their publishing. If User desires to televise or broadcast its event, User agrees to pay the FCUEC an additional fee equal to (15%) percent of the consideration received by the User and, in addition, pay all costs in connection with the televising or broadcasting of the event.
Dates & times for move-in and move-out will be negotiated and listed on User's contract. At no time shall there be any move-out or move-in through FCUEC lobby area. Further, vehicles may not drive on any FCUEC sidewalk to get closer to entrance or other doors. It is the User's responsibility to police the move-in and move-out procedures, and FCUEC will bill the User to enforce these rules with FCUEC Operational Staff, as well as Cleaning Staff to clean unapproved areas such as the lobby floor during move-in and move-out.
Safety regulations dictate that public space in the FCUEC must be kept clear of obstructions for exiting exhibit halls and meeting rooms. Due to limited public space available for exhibits, service desks, registration counters, product sales, space for these purposes must be included on all floor plans for approval of FCUEC & Village of Birch Run. THIS INCLUDES MEDIA (TV, RADIO REMOTES, ETC...) PLACEMENT.
FCUEC shall provide all concessions and catering on the leased premises or persons selected by FCUEC, and will have the privilege of selling novelties, merchandise, foodstuff and beverages. User shall not sell or otherwise provide food or beverages on the premises without prior written consent from the FCUEC. No alcoholic beverages shall be sold or consumed on the premises except through the FCUEC; a Michigan corporation licensed by the Michigan Liquor Control Commission to provide such beverages to the premises according to its license and the laws of the State of Michigan. A walkway in front of FCUEC serving windows in each Exhibit Hall must be kept clear and free of vendor activity so FCUEC can offer concessions inside Exhibit Halls during public events. Contact the General Manager for specific dimensions of where vendors can and cannot be located near concession windows.
FCUEC reserves the right to conduct business on Frankenmuth Credit Union Event Center property not contracted to another User, including Halls, Rooms, Lobbies, etc...
FCUEC will only open the facility being contracted to the User that enters into the Contract with FCUEC. Vendors, exhibitors or the public will not be allowed to enter User's area(s) for any reason without written permission presented to your Event Coordinator by the User. The Use, or a designated representative of the User, must be present for all hours of Use.
Full house lighting (100% power) in the exhibit halls will be available one half hour prior to show time through show closing (during show hours) at no additional charge. Work lights at 50% power are provided in the exhibit halls for all move-in and move-out hours at no additional charge. Full house lighting is available for these periods for an additional fee. Please contact your Event Coordinator for rates. If your event requires overnight security, exhibit hall light will not be available. Users with overnight security will have to provide their own source of lighting.
Air conditioning and heating are provided in the meeting rooms and exhibit halls during show hours only and up to three hours before actual door opening. Should you desire air conditioning or heating for 24 hours or during move-in or move-out days, you will be charged a fee.
FCUEC has exclusive rights to Box Office Services. A fee of all gross ticket sales at the FCUEC Box Office will be assessed, plus a per ticket facility fee charge for printing from FCUEC Box Office (which is usually paid by the consumer). These fees cover equipment & service fees for the sale of tickets to attendees. Additional fees will be billed to the user for all credit card and/or phone sales.
FCUEC has an exclusive agreement to sell pre-sale tickets through ExtremeTix via the internet 24 hours a day, toll free at 888.695.0888 x1. Any other outside ticketing company (such as Ticketmaster) cannot be utilized without prior permission in writing from FCUEC General Manager.
FCUEC has exclusive rights to the parking lot and accepts parking fees, unless an agreement is reached between the User and your Event Coordinator (usually in terms of a per-head charge of the gate). These agreements are made during the contractual process only, and are only made through the General Manager.
The Users Agreement states the earliest "time-in" and "latest-out" that must be observed by the User for the contracted areas. If materials, goods and merchandise are not removed in accordance with the Agreement, the Center will remove all such materials, goods and merchandise at the expense of the User. The Center will not be responsible for any claims for damages or loss should this action become necessary.
FCUEC has no lost and found policy, and does not accept responsibility for items lost or found during events.
FCUEC is a non-smoking facility. Smoking is only allowed outside the building.
Generally, animals are not permitted inside the building, although some exceptions may be made. Exhibitors with animals may be permitted on a case by case basis, and must be cleared by your Event Coordinator. Only animals that assist Guests with needs as recognized by ADA are permitted. At no time shall any animals be allowed in the Concessions/Food Court area - no exceptions.
The production of most expo events generates a high volume of trash and debris. FCUEC provides trash removal and cleaning services from move-in through move-out of a normal trash volume. If, in the opinion of your event coordinator, your show is creating more than a normal volume of trash for FCUEC to deal with, extra fees will be charged. These charges will include the cost of compactor/dumpster pulls during pre-show, show and post-show trash removal, and hourly fees of FCUEC staff. Unnecessary trash is defined as, but not limited to, an excessive amount of vendor leftovers such as cardboard boxes, food & container waste from demonstrations, etc... You should discuss your event's trash predictions with the General Manager, in order to communicate the fact that FCUEC is not a landfill to User's vendors. If your event does not warrant extra trash compactor/dumpster pulls, then no additional fees are accessed.
The User is responsible for any damages to FCUEC beyond normal wear and tear. You are encouraged to schedule a "walk-through" appointment to verify condition of the FCUEC prior to your event move-in and again after your event.
Helium balloons are permitted in the Center only when they are securely anchored to exhibits. If, at the conclusion of your event, one or more balloons are found drifting in the ceilings of the Center, you will be charged a fee for their removal. The User is responsible for Vendor & Exhibitor's balloons.
Your event might require electrical or utility services for general session audio/visual, show offices, pressrooms, production offices, dances, parties, etc. FCUEC Staff must perform all power utility connections in the Utility Boxes. Please coordinate your utility requirements with your Event Coordinator early in your planning. Your Event Coordinator will provide you with an estimate of your utility/electrical connection charges (see FCUEC "Electrical Utilities Connection" Form for further details). User will be charged for any damaged or missing electrical equipment at the conclusion of the show, including but not limited to extension cords, power strips, power box covers, etc...
One key for the promoter office or any dressing, locker or utility rooms you wish to secure may be provided free of charge if available. There is no deposit required, however, you will be billed $25.00 for each lost key. Installation of special locks will be $50.00 per lock (non-refundable).
User shall not post or permit to be posted any sign, poster or anything that will tend to injure, mar or in any manner deface the premises including but not limited to nails, hooks, adhesive fasteners, thumb-tasks or screws. Signs may only be posted on pre-approved areas for pre-approved uses by FCUEC. The hanging of pictures, banners or any other items on interior or exterior walls, draperies, or superstructure along with advertising announced or publicized over any loudspeaker system requires prior written approval by the FCUEC. The removal of any of the above mentioned by the FCUEC will be billed to the User at a rate of $50.00 per hour with a one (1) hour minimum.
Tape is not allowed on FCUEC doors, windows or walls. The User and/or their service contractors are responsible for the removal of any tape residue marks left by Vendors (or User) on the floor, walls, windows, doors and anywhere else in the Center. A fee will be charged for any remaining residue the Center staff must remove.
Thumbtacks are not allowed in FCUEC meeting rooms. A $100 charge for any tack holes will be assessed to the User.
FCUEC can provide a wide variety of items, such as but not limited to podiums, tables, chairs, forklifts, etc...
All of the above Event Guidelines are incorporated into the Use of Space Agreement by reference and will become terms of the agreement.