Federal Law prohibits the sale of alcoholic beverages to persons under the age of twenty-one (21). Therefore, guests are required to show proper identification and proof of age when purchasing alcoholic beverages at the Event Center. The number of alcoholic beverages served may be limited to two drinks per person, per purchase. Management reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests. We encourage guests to drink responsibly and not to drive after drinking.
There is one ATM available at the venue. It is located next to the Guest Services counter at the main entrance.
Bags no larger than 16"x16"x8” will be permitted in the Event Center. Guests who have bags larger than this size will be asked to return them to their vehicles or discard them. This is in addition to the existing policy that all bags, purses or personal items of any size are subject to search. Diaper bags or Medical bags are allowed to exceed that size limit, but will be searched. This policy is subject to change based on a shows request.
Cameras & Recording Devices
For most events, at the request of the artists and/or leagues, small point & shoot cameras are allowed. Professional cameras (specifically cameras with professional/detachable lenses and flash) are not permitted. The Event Center reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders, video recorders and digital cameras with video capabilities are prohibited during all events.
Cancelled or Postponed Events
In the event a performance is cancelled or rescheduled, information is immediately placed on the Event Center website. We will also send an email to the database of purchasers for that event, if we have contact information.
If an event is cancelled, refunds will be available at the original point of purchase. If the event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the original point of purchase up until the new date has passed.
PLEASE NOTE: In the event of a cancellation, the paid ticket price will be refunded. *
*Fees and charges associated with the ticket purchase may be retained. Tickets purchased with a credit card will be refunded to the original card used to purchase the tickets. The Event Center is not responsible for tickets purchased through unauthorized sources.
Children Ticket Policy
Children 2 and under are free and do not require a ticket to gain admission to select events. Child must sit on a guardian’s lap for the duration of the event. Please note there are select events where this age requirements varies. Please be sure to check the specific event listing for more details.
First Aid can be located at the Main Entrance of the venue at the Guest Services counter.
The Event Center Guest Services is located at the main entrance of the venue behind the counter on the right (North) side of the lobby. Guest Services provide guests a convenient location to obtain information, offer suggestions, voice concerns and request assistance during events.
Lost & Found
During an event, you may inquire about lost or found items at the Guest Services deck.
Bottles or cans Backpacks Bags larger than 16"x16"x8” Food coolers Outside food/beverages (baby food permitted) Pamphlets, product samples Skateboards, rollerblades, bicycles, helmets, chairs Laptop computers 2-way radios Balloons, permanent markers, spray paint Cameras: no flash/professional photography, tripods or monopods, gopros, or selfie sticks Signs/Flags/Banners/Posters: may not be larger than 11" x 17" or attached to a pole/stick Food, beverage, alcohol, cans, bottles, flasks, coolers, drugs, illegal substances Weapons, pepper spray/mace, flares, fireworks Frisbees and beach balls Laser pointers Any noise making devices (i.e. air horns, whistles, drums, plastic horns, etc.) Fireworks Illegal drugs and alcohol Audio/Video recording devices Weapons and dangerous devices of any kind Any other items deemed unacceptable by Arena Management
Our Re-Entry policy varies depending on the event. For more information please ask at the guest services desk located in our lobby or call at (989) 624-4665
For your safety, once a person exits the Event Center re-entry is strictly prohibited.